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Terms of service

Terms of Service – Candy Crew Wholesale

(Updated: 04/04/2026)

OVERVIEW

Welcome to Candy Crew Wholesale.

The terms “we”, “us” and “our” refer to Candy Crew (LEIC) LTD, trading as Candy Crew Wholesale. We operate this website and provide all products, services, and content available through it (the “Services”).

By accessing or purchasing from our store, you agree to be bound by these Terms of Service, along with our Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree, you must not use our Services.

1. BUSINESS USE ONLY

  • All products are sold strictly for business/wholesale purposes
  • By placing an order, you confirm you are purchasing for resale or commercial use
  • We reserve the right to refuse service if we believe orders are not for business use

2. ACCOUNT & INFORMATION

You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account
  • Be responsible for all activity under your account

We are not responsible for losses due to unauthorised account use.

3. PRODUCTS & AVAILABILITY

  • Product descriptions, images, and availability may change at any time
  • We do not guarantee that product appearance will exactly match images
  • We reserve the right to limit quantities or discontinue products

4. FRESHNESS GUARANTEE

We guarantee that:

  • All products will arrive within their expiry date
  • Products will have a reasonable and saleable shelf life suitable for resale

⚠️ Due to the nature of imported and limited-edition goods:

  • Shelf life may vary depending on product origin and batch
  • By purchasing, you accept that shelf life is not fixed and may vary

Out-of-Date Guarantee

If any product arrives out of date:

  • You must notify us within 24 hours of delivery with proof
  • A full refund will be issued immediately for affected items

5. ORDERS & ACCEPTANCE

  • All orders are subject to acceptance
  • We may cancel or refuse any order at our discretion
  • Orders cannot be cancelled once processed or dispatched

6. PRICING (LANDED COST MODEL)

All prices shown are fully landed costs, including:

  • Shipping
  • Duties
  • Taxes
  • FDA Prior Notice (where applicable)

This ensures no hidden costs at checkout.

⚠️ Prices may change at any time without notice.

7. SHIPPING & DELIVERY

  • We ship USA only
  • Orders are dispatched Monday–Friday (excluding holidays)
  • Estimated delivery: 3–10 business days (excluding customs delays)

Shipping Methods

We use:

  • DHL Express (primary)
  • Australia Post (Australian stock)
  • UPS (Dubai stock)

Split Shipments

Orders may be shipped from multiple locations and may arrive separately.

8. RISK OF LOSS

  • Risk transfers to the customer upon confirmed delivery
  • We are not responsible for loss, theft, or damage after delivery

9. IMPORT DUTIES & REIMBURSEMENT

All orders are shipped on a landed cost basis.

If import charges are applied:

  • Store credit will be issued upon valid proof of payment
  • No credit will be issued without proof

10. RETURNS, REFUNDS & STORE CREDIT

  • Returns must be requested within 48 hours of delivery
  • Items must be unused and in original condition
  • Customers are responsible for return shipping

We may offer:

  • Replacement
  • Refund
  • Store credit

Shipping costs are non-refundable unless due to our error.

11. DAMAGED OR INCORRECT ORDERS

You must report issues within 24 hours of delivery with:

  • Photos of products and packaging
  • Order details

Claims outside this timeframe may be rejected.

12. FDA & IMPORT COMPLIANCE

We handle:

  • FDA Prior Notice
  • Export documentation

Customers are responsible for ensuring they can legally receive goods in their location.

13. CHARGEBACK & DISPUTE POLICY

By placing an order, you agree to contact us before initiating disputes.

All orders include:

  • Tracking
  • Delivery confirmation
  • Shipping documentation

Unjustified chargebacks may result in:

  • Permanent ban
  • Legal action
  • Submission of evidence to payment providers

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • We are not responsible for delays caused by couriers or customs

Our maximum liability is limited to the value of the order

15. FORCE MAJEURE

We are not responsible for delays or failure due to events beyond our control, including:

  • Customs delays
  • Transport disruptions
  • Government actions
  • Natural disasters

16. PROHIBITED USES

You may not:

  • Use our services unlawfully
  • Misrepresent information
  • Attempt fraud or chargeback abuse
  • Interfere with our systems

We reserve the right to terminate access immediately.

17. TERMINATION

We may suspend or terminate your account at any time without notice if:

  • You breach these Terms
  • You misuse our Services

18. PRIVACY

All personal data is handled in accordance with our Privacy Policy.

19. GOVERNING LAW

These Terms are governed by the laws of:

  • England & Wales

20. CHANGES TO TERMS

We may update these Terms at any time. Continued use of our Services constitutes acceptance of updates.

21. CONTACT INFORMATION

Candy Crew (LEIC) LTD
📧 info@candycrewwholesale.com
📞 +44 7843 513504

Company Number: 16267475
VAT Number: GB 504 4466 09

FINAL AGREEMENT

By placing an order, you confirm that you:

  • Agree to all Terms & Policies
  • Understand our landed pricing model
  • Accept our shipping, returns, and freshness policies