Contact us
Contact Us – Candy Crew Wholesale
Have Questions About Your Order? We’re Here to Help!
At Candy Crew Wholesale, we’re committed to providing a smooth and reliable experience for all our customers. Whether you have a question about an order, shipping, products, or anything else — our team is here to assist you.
Customer Support Hours
🕒 Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
🚫 Closed on weekends and public holidays
We aim to respond to all enquiries as quickly as possible during working hours.
How to Reach Us
📞 WhatsApp / iMessage: +44 7843 513504
📧 Email: info@candycrewwholesale.com
Our preferred contact method is WhatsApp, as it allows us to respond faster and handle queries more efficiently.
What We Can Help With
Our team can assist you with:
- Order updates and tracking
- Shipping and delivery questions
- Product enquiries and availability
- Damaged or incorrect orders
- Wholesale and bulk order enquiries
Before You Contact Us
To help us resolve your enquiry quickly, please include:
- Your order number
- Full name used on the order
- Clear details of your query
- Photos (if reporting an issue)
This allows our team to assist you faster and more efficiently.
Response Times
- WhatsApp / iMessage: Typically within a few hours during working hours
- Email: Within 24 hours (Monday–Friday)
⚠️ Messages sent outside of working hours will be responded to on the next business day.
Our Commitment
We pride ourselves on:
- Fast and reliable communication
- Professional support
- Efficient problem resolution
Your satisfaction is important to us, and we’ll always do our best to ensure your experience with Candy Crew Wholesale is smooth and hassle-free.
Final Note
Thank you for choosing Candy Crew Wholesale – your trusted partner for high-quality confectionery exports 🍬
We look forward to assisting you!