Shipping

Shipping Policy – Candy Crew Wholesale

At Candy Crew Wholesale, we specialise in international wholesale shipping, offering a streamlined experience with fully landed cost pricing for our USA customers.

Shipping Destinations

  • We currently only ship to the United States (USA)
  • All orders are processed and shipped with international compliance and customs clearance in mind

Landed Cost Pricing (No Hidden Fees)

All prices displayed on our website are fully landed costs, meaning they include:

  • International shipping
  • Import duties
  • Taxes
  • FDA Prior Notice (for food shipments)

This ensures a transparent, all-inclusive price, so you know exactly what you are paying at checkout.

Shipping Methods & Fulfilment Locations

We primarily ship using:

  • DHL Express (main courier – fast, door-to-door delivery)

Depending on the products ordered, shipments may also be fulfilled via:

  • Australia Post – for items dispatched from our Australian partner warehouse
  • UPS – for selected items, including products shipped from Dubai

📦 Split Shipments:
Orders may be shipped from multiple international locations depending on product availability. This means:

  • You may receive your order in separate deliveries
  • Delivery times may vary slightly between shipments

Dispatch Times

  • Orders are dispatched Monday to Friday only
  • No dispatch on weekends or public holidays
  • Orders are processed promptly after confirmation

All products are securely packed to minimise damage during transit, especially for fragile confectionery items.

Delivery Timeframes

Estimated delivery time:

  • 3–10 business days from dispatch

⚠️ Please note:

  • Delivery times are estimates only
  • Customs clearance delays are outside our control
  • Courier delays, peak seasons, or inspections may impact delivery times

Import Duties & Reimbursements

In rare cases where import charges are applied at delivery:

  • We will reimburse the amount as store credit for future orders
  • You must provide valid proof of payment (receipt/invoice)

⚠️ Without valid proof, no reimbursement or credit will be issued

Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete shipping information
  • Ensure you are able to receive imported goods in your state/country
  • Comply with any local regulations if applicable

We are not responsible for:

  • Incorrect shipping details provided by the customer
  • Failed delivery attempts
  • Delays caused by customs or courier services

Order Changes & Cancellations

  • Orders cannot be changed or cancelled once processed or dispatched
  • Please contact us immediately after placing your order if changes are required (not guaranteed)

Chargebacks & Disputes Policy

Due to the nature of international wholesale and fully landed cost shipments:

  • All shipments are fully documented with tracking and delivery confirmation
  • By placing an order, you agree not to initiate chargebacks without contacting us first

Any unjustified chargebacks for successfully delivered orders may result in:

  • Permanent account restriction
  • Refusal of future service
  • Evidence being submitted to payment providers to dispute the claim

Need Assistance?

If you have any questions or require support, our team is here to help:

📞 WhatsApp / iMessage: +44 7843 513504
📧 Email: info@candycrewwholesale.com

We aim to respond quickly and resolve any issues efficiently.

Final Note

Thank you for choosing Candy Crew Wholesale – your trusted partner for high-quality confectionery exports 🍬

We are committed to making international wholesale simple, reliable, and transparent.